Meet the Visionary Behind ELTS
22+ Years of Industry Experience Shaping Future-Ready Professionals
At ELTS, leadership is not just about guidance—it’s about real-world experience, proven expertise, and a deep understanding of industry demands.
The founder of ELTS brings over 22 years of hands-on experience in the BPO and international business process industry, making him a true pioneer in training, operations, and performance management.
From starting at the associate level to rising through the ranks as a Team Leader, SME, Quality Analyst, Performance Specialist, Quality Manager, Operations Manager, Senior Manager, AVP, and Executive Accountant, his journey reflects unmatched dedication, versatility, and leadership excellence.
A Journey Built Across Every Level of the Industry
What sets our founder apart is not just experience—but experience across every layer of operations.
Having worked in sales, technical support and customer support environments, he has developed a 360-degree understanding of how global business processes function. His expertise spans across leading international processes such as:
- Internet Service Providers with Verizon & British Telecom.
- Disaster Data Management with Acronis Backup and Recovery, Snap Deployment & Disk Director.
- Technical Support for Dell (Portables & Desktops).
- Anti Virus and Anti Spyware (AVAS) Process.
- Process related to Windows and Mac Operating System troubleshooting.
- Education and Mortgage Customer Service Operations.
- Accounting, Bookkeeping and Date Migration process using accounting softwares like QuickBooks, Xero, Zoho Books, FreshBooks, Sage, etc.
This exposure ensures that ELTS students are trained not just academically—but aligned with real industry expectations.
Mastery Across Core Business Functions
Beyond operations, the founder has played a key role in managing and coordinating multiple internal departments, including:
- Administration & HR Operations: Oversaw day-to-day administrative functions and human resource activities, including hiring, onboarding, team structuring, and employee engagement—ensuring a productive and performance-driven work environment.
- Sales, Technical Support & Customer Support Teams: Led both sales and support teams with a focus on conversion, customer satisfaction, and retention, while implementing strategies to improve communication, service quality, and revenue generation.
- Development & Process Management: Actively contributed to process design, workflow optimization, and system development to enhance operational efficiency, reduce errors, and ensure consistent service delivery. This includes Marketing, Website Development and lead generation through SEO and paid marketing including Social Media platforms.
- Payroll & Compliance Systems: Managed payroll operations and ensured adherence to company policies and regulatory compliance, maintaining accuracy, transparency, and employee trust.
- Payment Gateways & Merchant Handling: Handled payment systems, merchant accounts, and gateway integrations, ensuring secure transactions, smooth fund flow, and efficient financial operations.
He has also actively handled:
- International client interactions: Worked closely with global clients, understanding their business requirements, delivering tailored solutions, and maintaining long-term professional relationships.
- Chargeback and dispute management: Managed complex chargeback cases and disputes with a strategic approach, minimizing financial risks and protecting business interests.
- Coordination with overseas attorneys for dispute resolution: Collaborated with international legal teams to resolve disputes efficiently, ensuring compliance with global standards and safeguarding organizational credibility.
- Stakeholder communication across global markets: Maintained seamless communication with stakeholders across different regions, aligning business goals, ensuring transparency, and driving collaborative success.
This makes ELTS training deeply practical, exposing learners to real business challenges and solutions.
Driving Performance, Growth & Stability
A major highlight of the founder’s career has been his contribution to:
- Skill Enhancement & Employee Development Programs
- Performance Improvement Strategies
- Meeting and Exceeding Service Level Agreements (SLAs)
- Ensuring Process Stability and Long-Term Growth
His approach has always been focused on building high-performing teams, improving efficiency, and delivering consistent results.
Leadership at the Highest Level
While serving as AVP and Executive Accountant, the founder worked closely with company directors, contributing to strategic decisions and overseeing entire international BPO operations.
This leadership exposure enables ELTS to deliver training that is not just operational—but also strategic and career-oriented.
How This Experience Benefits ELTS Students
At ELTS, students don’t just learn—they gain insights from real-world industry experience.
Under the founder’s guidance, learners benefit from:
- Practical knowledge of international BPO processes
- Real-time problem-solving techniques
- Exposure to global client handling
- Understanding of sales, support, and backend operations
- Professional communication and performance skills
- Industry-ready training aligned with hiring expectations
This ensures that every student is prepared to enter the workforce with confidence and competence.
Impact on ELTS Training
This diverse and hands-on experience allows ELTS to deliver training that goes beyond theory—equipping learners with practical knowledge, real-world insights, and industry-relevant skills needed to excel in today’s competitive job market.